FAQ

How do I make a purchase?

If you know what you are looking for, use the tabs on the topmost section of the webpage CLOTHING, BAGS, SHOES and ACCESSORIES links. you can also shop by browsing directly by designer. Once you have found an item, select your size after referring to our Sizing Page and then click on the 'ADD TO SHOPPING BAG' button underneath each item. Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page. You can use the 'REMOVE FROM BASKET' link to delete items from your shopping bag. Click on 'PROCEED TO PURCHASE' to complete your order.

 

Do I need to set up an account to place an order and how is it beneficial?

Yes. You can only browse through the collection after creating an account by simply entering your Name, E-mail ID and D.O.B and then select merchandise you like and purchase it which is a fairly easy process

Register with us and you'll be able to enjoy the following benefits through your LuxeAffaire Account: it Tracks your orders and review past purchases

Request your return or exchange directly from your account

Save your address and card details so you can shop even quicker next time. Manage your account details, address book and email preferences

To create an account, simply click on 'SIGN IN' and then 'REGISTER NOW' to fill in your details.

 

I've forgotten my password. What should I do?

If you have forgotten your password, click here to change it or follow the 'FORGOT PASSWORD' instructions on the SIGN IN page

 

How do I know that the products you sell are authentic?

As an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic.

Please note that we are unable to comment on the authenticity of any items not purchased from The Luxe Affaire Webpage.

 

Are the colors of products shown on the website accurate?

While we have made every effort to display as accurately as possible the colors of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any color will be completely accurate, as computer monitors and screens of electronic devices vary.

 

How do I know if an item is in stock?

All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email us to find out if there is a backorder for that item (you will need to be a registered user).

 

What payment methods does The Luxe Affaire accept?

We accept Visa, MasterCard, American Express, and Maestro credit and debit cards. We also have Net Banking options. Please note that we do not accept any other methods of payment apart from those listed above.

 

Is it safe to use my credit card online at The Luxe Affaire?

At The Luxe Affaire , your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop

 

Why do I need to re-enter my credit card details when I add a new address?

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.

 

How do I remove saved credit card details?

There are two ways to remove previously saved credit card details:

- Edit or add new shipping or billing address.

- During your next purchase, simply ‘UNSELECT’ the option ‘REMEMBER MY PAYMENT DETAILS’ on the payment page.

 

Does The Luxe Affaire ship to multiple addresses?

Unfortunately, you may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please email:  customercare@theluxeaffaire.com for further assistance.

 

Do I need to sign for my order?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.

 

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

 

Can I add items to an existing order?

It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will have to write to us immediately after you’ve placed your order(s) and place another order of all the additional items you would like to purchase.

 

 

How will I know you received my order & when will payment be deducted?

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.

 

Can I track my order?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY LUXE ACCOUNT followed by ORDER STATUS.

 

How do I remove saved credit card details?

There are two ways to remove previously saved credit card details:

- Edit or add a new shipping or billing address.

- During your next purchase, simply unselect the option "remember my payment details" on the payment page.

 

Why are shipping restrictions applied to some items?

Due to domestic and international trading agreements and regulations, The Luxe Attire is obliged to adhere to particular shipping restrictions. As a result, we are unable to dispatch items made of exotic skins outside of the EU. In addition, some products manufactured in China and fine jewelry of certain compositions, are not allowed to be shipped to some countries. If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address. In the case of exotic skins, this would need to be within the EU.

 

How much duties and taxes will I have to pay?

For Indian Customers.

Product prices displayed are inclusive of all taxes and duties..

For International Customers.

Product Prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

 

Is my package insured?

All items are insured against theft and accidental damage whilst in transit from The Luxe Affaire to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

 

What packaging will my order be shipped in?

Your order will be delivered to you in our luxurious signature black boxes* which not only look fabulous, but make the perfect storage solution!

*We are unfortunately only able to include one box per order.

 

Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order, which contains all the items you require.

 

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.